If my PEP (Pretreatment Effluent Pumping System) tank light is red on the side of my house, do I call my Palm Coast plumber? Who do I call?

On the control panel, located on the side of your house, you will notice there is a red light and a green light on the side nearest the road. The green light indicates that the control panel is energized and should always be illuminated. The red light is part of an audio-visual high water alarm. Should the PEP System malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm button located on the bottom of the panel and call Palm Coast Customer Service immediately, (386) 986-2360. Don’t call your Florida plumber unless you are experiencing a plumbing situation inside the home.
 
The PEP System is part of your central sewage system. All system components from the pretreatment tank to the treatment plant inclusive, are maintained by the Utility Department. The system is owned and operated by the City of Palm Coast Utility Department.

To protect the PEP System and to help prevent your house lines from clogging, do not throw any of the following items down your drain.

  • Plastic of any kind
  • Sanitary napkins
  • Cigarette butts
  • Contraceptives
  • Excessive grease
  • Coffee grounds

PALM COAST UTILITY CUSTOMER SERVICE - 386-986-2360

Palm Coast has over 500 miles of water and wastewater pipelines…

 

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